Refund Policy
We strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.
=====================>> RETURN POLICY <<=====================
Exchanges: 30 days from date of delivery in like-new condition with no visible wear and tear. Buyer must pay for return shipping if not covered by our warranty against manufacturer defects and exchange is not due to our error.
If, for any reason, you are not satisfied with the order you receive, please contact us.
PLEASE NOTE: This warranty only covers manufacturing defects and does not cover:
Damage caused by accident
Improper care
Normal wear and tear
Break down of colors and materials due to sun exposure
After-market modifications
No returns/exchanges for products with water exposure will be accepted.
DAMAGED ITEM / LOW QUALITY
— All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached.
— All items must be returned with their original boxes.
— All items must be returned in one package.
— Return/Exchange shipments must be made using the same service as the original delivery.
— We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US
The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
For hygiene reasons, underwear briefs, certain jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.
Naturally any faulty items can be returned.
For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
We will use this information to help you with your order, and eliminate errors in future.
CUSTOM MADE PRODUCTS
The above exchange and return policy does not apply to custom made products. All of our custom made products are created fully or in part based on information specific to each individual customer thus have no resell value. As a result, we will NOT ACCEPT the return of such products unless they are damaged. In such case, please make your claim within 10 days of receiving your products by emailing us at: [email protected] and attach the photos of products as well as proof of purchase.
HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?
Step 1: Please contact our Customer service team to start the return process with the following information:
-
Order number
Proof of purchase
Video or photo of the faulty product
Step 2: Insert your receipt, along with the items, back into the original packaging.
Step 3: Fill out all three copies of the Returns Pro-Forma Invoice Form. Insert all copies in the transparent envelope and attach it to the package without closing it. These documents are required for customs, so please be sure to complete all 3 copies.
Step 4: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.
====================>> REFUND POLICY <<====================
If you feel the product that you've purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.
Here are the circumstances in which refunds will be granted:
You can get a refund if:
You aren't happy with your order: You've received your products within 30 days and want to return them, we will process full refund as soon as possible when we receive the items from you
The product you’ve purchased is completely non-functional
You did not receive your product within 60 business days of purchase
Please note that refunds can take 3-5 business days to return in your account.
====================>> CANCELLATION POLICY <<====================
We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.
If the product has already been shipped out, we will unfortunately be unable to cancel the order.